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University of Bedfordshire
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Luton
Bedfordshire
UK, LU1 3JU
The University publishes its complaints policy in its regulations. These are published on the Quality Assurance area.
The Students’ Union is able to advise you if you are considering submitting a complaint. Student Services are also able to help.
In conducting the procedures to investigate complaints set out below, the University may invite you to meet staff. At all such meetings, you will be permitted to be accompanied by a friend: for example, an officer of the Students’ Union, a fellow student, a member of academic staff, or a contact from outside the University such as a member of the family. You must notify the University of the name and affiliation of the person concerned in advance of the meeting.
If you intend bringing someone from outside the University to such meetings, you must seek approval from the University in advance. It is not normally necessary to be accompanied by a legally qualified person. If you do decide to invite such a person, the University reserves the right to include a legally qualified colleague to participate in the meeting.
The person accompanying you will not be permitted to present your case, but will be in attendance to support you and to clarify issues as appropriate.
We constantly seek to improve all our services. The Academic Board and Marketing and Communications Committee regularly monitor the complaints and comments we receive, and the effectiveness of these procedures in addressing them. The complaints procedure is approved by the Board of Governors.
If you
want to comment or make a suggestion about improving one of the University’s
services, you can do so by submitting a feedback form
We will consider such suggestions carefully, and provide general information on the web site about the action that we are taking in response to the comments and ideas we receive.
If you have a general comment relating to a course, you may like to raise it directly with the committee concerned with its quality, through your course representative. Representatives’ names appear on all field notice boards. The Students’ Union can also take up an academic issue on your behalf.
