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Start date: TBC
Days: 3
Location: Putteridge Bury Conference Centre
Time: 9 am to 5 pm
Cost: £1020 inc VAT
This Foundation course is designed to enable delegates to understand the disciplines and processes that help service management staff to deliver and support quality products and services. During the course, delegates will gain knowledge of the internationally recognised best practice terminology, structure, basic concepts and the core principles of ITIL V3 practices for Service Management.
The course is run over 3 consecutive days.
Delegates will undertake the one hour multiple choice examination for the Foundation Certificate at the end of the third day.
There are no formal entry requirements although the course is recommended for individuals who require a basic understanding of the ITIL V3 framework and how it may be used to enhance the quality of IT service management within an organisation. It would also be beneficial to IT professionals that are working within an organisation that has adopted and adapted ITIL V3 who need to be informed about and thereafter contribute to an ongoing service improvement programme.
ITIL® is a Registered Trade Mark of the Office of Government Commerce in the United Kingdom and other countries
The registered ATO is ILX.
