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Trinity Estates is a Property Management company based in Hertfordshire. Since their formation in 2000 the company has grown rapidly, now employing 100 people. They work closely with some of the country’s largest house builders, to design and implement high quality and cost effective management schemes.
The company’s rapid growth and success led them to start thinking about staff training. The company had created a team of middle management, many of whom were in their first managerial position. Trinity decided to contact the University of Bedfordshire’s Knowledge Hub to see how they could help with Trinity’s staff training.
As many of the Trinity managers were in need of some management training it was agreed that the Knowledge Hub’s Effective Leadership Skills for Managers course would help provide them with necessary management and leadership skills to get the best out of their staff.
After the first successful round of training, Trinity Estates continued to harness the expertise of the University with further courses designed to develop management skills. One of the courses embarked upon was to help them improve customer relations. The Knowledge Hub’s Customer Relations Management course was designed for this purpose and proved to be very appropriate for Trinity.
Simon Devonald, Company Director, commented:
“The training has given a number of staff the confidence to take on their management roles, and many of them have grown successfully in their positions. It is very important to keep up training as a business, or otherwise you stagnate. Continued training helps to develop the business and is also very important for individual development.”
John Sentinella the Knowledge Hub’s Business Development Manager said:
“In today’s world of business where everything is moving at such a fast pace, emerging companies like Trinity need to be able recognise that their staff require as much help as they can get in enabling the company to grow and prosper in a tough market place. Trinity understood this and approached the University to access the training they needed to help them achieve their Business Objectives.”
