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University of Bedfordshire
Park Square
Luton
Bedfordshire
UK, LU1 3JU
The University of Bedfordshire aims to provide a positive higher education experience for all its students but recognises that, as with any large and complex organisation, things can sometimes go wrong.
A complaint is defined as the expression of a specific concern about the provision of an academic or related service by the University.
The University aims to deal openly, fairly and effectively with any comment or complaint about services, and to offer an appropriate remedy to any student who is adversely affected by a service which fails to deliver to the University's standards.
The University will never penalise a student for making a complaint about services, and nothing will appear on your academic record to indicate that a complaint has been made.
If you think you have a reasonable cause for complaint and would like to raise this with the University, the first thing you should do is contact the Student Experience Team, or the Student Union, to talk through the problem. It is often the case that problems can be resolved quickly and easily by following their advice.
If it is felt that your complaint needs to be considered formally, then a member of staff from the Student Experience Team or the Student Union can guide you through the complaints procedure and help you construct a concise and well-reasoned complaint, which will help speed up the process.
Please see the Student Complaints Procedure -
PDF 210.9 KB
for detailed information.
The complaints policy should not be used to appeal against decisions made by examination boards. These should be dealt with through the Academic Appeals Policy.
