Reader in Health Service Delivery & Organisation and Head of IHR PhD School
I am a health services researcher with experience of working in the NHS and the Industry. Through my research, I aim to contribute to the planning and delivery of improved, more accessible and responsive healthcare to patients in the UK and internationally. My research is interdisciplinary and supports service organisation and delivery as well as policy making in health and social care.
I hold an appointment with the University of Bedfordshire and as Head of the PhD School of the Institute of Health Research. In this, I am responsible for the strategic planning and organisational delivery of the School as well as the academic, personal and professional development of about 50 research students. As part of my role, I chair the Institute's Research Ethics Committee and I have taken on interim responsibility as Deputy Director of the University's Research Graduate School.
At national level, amongst others, I am making a contribution by serving as Member of the East of England NIHR Advisory Panel for Research for Patient Benefit and training Academic GPs with the London Deanery for the past four years.
At international level, my work in eHealth and integrated care has attracted opportunities for consultancy with foreign Ministries of Health and opportunities to advise on the development of training curricula in health services research and delivery.
I have held roles and invited memberships, which required high degree of responsibility, human and financial resources management as well as strategic planning. To name a few, I have been Head of Education in a North West London Primary Care Trust, responsible for the training of clinical and non-clinical staff in the sector. I held Deputy Director positions in two thriving Imperial College Units [PDF] and was invited to join the scientific committee of the IADIS [PDF] and the advisory panel of the North West London Health Innovation and Education Cluster.
At Imperial, I was awarded the Postgraduate Colours Award as recognition for continuous contribution to the Postgraduate Programmes of the College. This is an important award for me as I was nominated by students rather than fellow academics. To date, I hold an Honorary Fellowship with Imperial College and I am Honorary Senior Lecturer with UCL
I am reviewer for several funding bodies and research journals and I have a growing portfolio of consultancy with agencies (e.g. charities, medical organisations etc.) in the UK and abroad.
- Applied health services research and integrated care
- Optimisation of service delivery
- Management and self-management of chronic conditions
- eHealth; telemedicine; telehealthcare
- Doctor-patient interaction
- Qualitative research methods
- Medical sociology
- I am currently supervising 10 Research students and have supervised PhD students and one NIHR Fellow to completion.
- I have supervised the research projects of training clinicians, NIHR Fellows, and several exchange students.
- Vaona A, Pappas Y, Grewal RS, Ajaz M, Majeed A, Car J. (2017). Training interventions for improving telephone consultation skills in clinicians. Cochrane Database of Systematic Reviews, Issue 1. Art. No.: CD010034.
- Harris M, Pappas Y, Mastellos N, Soljak M, Gunn L, Cecil E, Greaves F, Car J, Majeed A. (2016). A Mixed Methods Evaluation of the Northwest London Integrated Care Pilot. International Journal of Integrated Care. Dec 16;16(6).
- Posadzki P, Mastellos N, Ryan R, Gunn LH, Felix LM, Pappas Y, Gagnon MP, Julious SA, Xiang L, Oldenburg B, Car J. (2016). Automated telephone communication systems for preventive healthcare and management of long-term conditions. Cochrane Database of Systematic Reviews, Issue 12. Art. No.: CD009921.
- Adeoye D, Evans H, Hewson D, Pappas Y. (2016 accepted). Factors influencing HIV Disclosure among People living with HIV/AIDS in Nigeria: a systematic review using narrative synthesis and meta-analysis. Public Health Volume 136, 13 - 28
- Milligan F, Wareing M, Bhandol J, Pappas Y, Randhawa G, Preston-Shoot M. (2016). Supporting nursing, midwifery and allied health professional students to raise concerns with the quality of care: a systematic literature review. Council of Deans of Health (Commissioned Report).
- Cheng PC, Puthussery S, Pappas Y, Meei-Ling G. (2015) A systematic review of randomised controlled trials on the effectiveness of exercise programs on Lumbo Pelvic Pain among postnatal women. BMC Pregnancy and Childbirth 15:316.
- Kassianos AP, Ignatowicz A, Greenfield G, Majeed A, Car J, Pappas Y. (2015). “Partners rather than just providers…”: A qualitative study on health care professionals’ views on implementation of multidisciplinary group meetings in the North West London Integrated Care Pilot. International journal of integrated care (15).
- Berber R, Pappas Y, Khoo M, Miles J, Carrington R, Skinner J, & Hart A. (2015). A New Approach to Managing Patients with Problematic Metal Hip Implants: The Use of an Internet-Enhanced Multidisciplinary Team Meeting. The Journal of Bone & Joint Surgery, 97(4), e20.
- Sabah S,A, Henckel J, Cook E, Whittaker R, Hothi H, Pappas Y, & Hart A J. (2015). Validation of primary metal-on-metal hip arthroplasties on the National Joint Registry for England, Wales and Northern Ireland using data from the London Implant Retrieval Centre A study using the NJR dataset. Bone & Joint Journal, 97(1), 10-18.
- Greenfield G, Ignatowicz AM, Belsi A, Pappas Y, Car J, Majeed A, & Harris M. (2014). Wake up, wake up! It's me! It's my life! patient narratives on person-centeredness in the integrated care context: a qualitative study. BMC health services research, 14(1), 619.
- Ignatowicz A, Greenfield G, Pappas Y, Car J, Majeed A, Harris M, et al., (2014). Achieving provider engagement: Providers' perceptions of implementing and delivering integrated care, Qualitative Health Research, Vol: 24, Pages: 1711-1720.
- Mastellos N, Gunn L, Harris M, Majeed A, Car J, & Pappas Y. (2014). Assessing patients' experience of integrated care: a survey of patient views in the North West London Integrated Care Pilot. International Journal of Integrated Care, 14(2).
- Atherton H, Pappas Y, Heneghan C, Murray E (2013). Experiences of using email for general practice consultations: a qualitative study British Journal of General Practice 63 (616), e760-e767
- Harris M, Greaves F, Gunn L, Patterson S, Greenfield G, Car J, Majeed A, Pappas Y (2013). Multidisciplinary integration in the context of integrated care-results from the North West London Integrated Care Pilot International journal of integrated care 13
- Curry N, Harris M, Gunn L, Pappas Y, Blunt I, Soljak M, Mastellos N, Holder H, Smith J, Majeed A, Ignatowicz A, Greaves F, Belsi A, Costin-Davis N, Jones-Nielson J, Greenfield G, Cecil L, Patterson S, Car J and Bardsley M (2013). 'Integrated care pilot in North West London: a mixed methods evaluation'. International Journal of Integrated Care 13.
- Harris M; Greaves F; Gunn L; Patterson S; Vaschitz G; Car J; Majeed A; Pappas Y. (2013). Multidisciplinary group performance – measuring integration intensity in the context of the North West London Integrated Care Pilot. International Journal of Integrated Care. 13.
- Greaves F; Pappas Y; Bardsley M; Harris M; Curry N; Holder H; Ian Blunt, Michael Soljak, Laura Gunn, Azeem Majeed, Josip Car. (2013). Evaluation of complex integrated care programmes: the approach in North West London. International Journal of Integrated Care. 13.
- Pappas Y, Atherton H, Car J. (2012) Email for clinical communication between healthcare professionals. Cochrane Database of Systematic Reviews Issue 3. Art. No.: CD007979. DOI: 10.1002/14651858.CD007979
- Harris M, Greaves F, Patterson S, Jones J, Pappas Y, Majeed A, Car J. (2012). The North West London Integrated Care Pilot - innovative strategies to improve care coordination for the elderly and people with diabetes. Journal of Ambulatory Care Management. July/September 2012, 35(3):216-225.
- Pappas Y, Anandan C, Liu J, Car J, Sheikh A, Majeed A. (2012). Computer-assisted history taking systems in healthcare: benefits, risks, and potential for further development. Informatics in Primary Care. 19(3): 155-160(6).
- Cash-Gibson L, Felix LM, Minorikawa N, Pappas Y, Gunn LH, Majeed A, Atun R, Car J. (2012). Automated telephone communication systems for preventive healthcare and management of long-term conditions. Cochrane Database of Systematic Reviews 2012, Issue 7. Art. No.: CD009921. DOI: 10.1002/14651858.CD009921.
- Grewal RS, Kazeem A, Pappas Y, Car J, Majeed A. (2012). Training interventions for improving telephone consultation skills in clinicians. Cochrane Database of Systematic Reviews 2012, Issue 8. Art. No.: CD010034. DOI: 10.1002/14651858.CD010034.
- Cash-Gibson L, Pappas Y, Car J. (2012). Computer-assisted versus oral-and-written history taking for the prevention of cardiovascular disease Cochrane Database of Systematic Reviews 2012, Issue 3. Art. No.: CD009750. DOI: 10.1002/14651858.CD009750.
- Cash-Gibson L, Pappas Y, Car J. (2012). Computer-assisted versus oral-and-written history taking for the management of cardiovascular disease Cochrane Database of Systematic Reviews 2012, Issue 3. Art. No.: CD009751. DOI: 10.1002/14651858.CD009751.
- Kazeem A, Car J, Pappas Y. (2011). Telephone consultations for the management of alcohol-related disorders. Cochrane Database of Systematic Reviews 2011, Issue 8. 10.1002/14651858.CD009267. DOI.
- Pappas Y, Wei I, Car J, Majeed A, Sheikh A. (2011). Computer-assisted versus oral-and-written family history taking for identifying people with elevated risk of type 2 diabetes mellitus. Cochrane Database of Systematic Reviews. Issue 12. Art. No.: CD008489. DOI: 10.1002/14651858.
- Wei I, Pappas Y, Car J, Sheikh A, Majeed A. (2011). Computer-assisted versus oral-and-written dietary history taking for diabetes mellitus. Cochrane Database of Systematic Reviews. Issue 12. Art. No.: CD008488. DOI: 10.1002/14651858.
- Pappas Y, Seale C. (2010). The physical examination in telecardiology and televascular consultations: a study using conversation analysis. Patient Education and Counselling. 81:113-118.
- Pappas Y, Seale C. (2009). The opening phase of telemedicine consultations: an analysis of interaction. Social Science and Medicine. 68:1229-1237.
- Whiteford A, Allen A, Car J, Pappas Y. (2009). "Have swine flu vaccine or risk losing your job" - is this the answer? BMJ: British Medical Journal.
- Kulendran L, Atherton H, Pappas Y, Car J. (2009). Accuracy of online health information about controlling childhood fever during the H1N1 influenza pandemic. Informatics in Primary Care. 4:261-262.
- Pappas Y; Car J. (2011). Emerging technologies for health communication. In The Knowledgeable Patient: Communication and Participation in Health. Hill S (ed). John Wiley & Sons.
Commissioned, peer-reviewed reports
- Pappas Y, Curry N, Bardsley M, Smith J, Majeed A, Car J et al. (2012). NHS North West London Integrated Care Pilot: Year one evaluation.
- Sheikh A; McLean S; Cresswell K; Pagliari C; Pappas Y et al. (2011). The Impact of eHealth on the Quality and Safety of Healthcare. An updated systematic overview & synthesis of the Literature. Final report for the NHS Connecting for Health Evaluation Programme (NHS CFHEP 001).
Selected invited lectures and masterclasses
- A social ecology approach to electronic health records implementation. University of Bologna, Italian eHealth Observatory, Italy. Apr 2009. (Keynote address: www.blogmoruzzi.cup2000.it/2009/04/30/).
- Multidisciplinary group performance in the context of Integrated Care - measuring integration intensity. Public health science: A national conference dedicated to new research in public health. The Lancet / RSM, 23 Nov 2012 - 23 Nov 2012.
- Disruption or Integration? Using a social ecology approach to understand change in telehealthcare. Presented at FP6 SmartHEALTH Symposium. University of Newcastle, UK. May 2009. (Invited lecture: www.smarthealthip.com/publications/public/D9.9_SmartHEALTH_v1.2.pdf ).
- Understanding the newly formed conventions in telehealthcare: what can the social sciences do for us? Presented at the eHealth Masterclass for NHS Connecting for Health, London. Nov 2009. (Masterclass: www1.imperial.ac.uk/resources/D3F98D6C-B3B6-447D-B23A-BBBE047E072A/).
- Challenges and progress in establishing a secure evidence-base for CDSS technology. Presented at the eHealth Masterclass for NHS Connecting for Health. University of Edinburgh, UK. Mar 2009 (Masterclass)
- Unknown conventions in telemedicine consultations: an analysis of interaction. SAPC National Conference, St Andrews. July 2009. (Nominated for early career prize).
- Putting together a convincing grant application. NIHR/LSE Open Day. Nov 2011. (Invited lecture: www.nihr.ac.uk/events/Pages/JointNIHRLSEOpenDay.aspx ).
I am always happy to discuss potential supervision mainly in the areas of applied health services research, integrated care, optimization of service delivery, management of chronic conditions, evidence synthesis and professional-patient communication without excluding other areas of research.
I teach several modules: qualitative research methods, sociology as applied to health, doctor-patient communication, cultures of consumption, social stratification and class, biological, abnormal and cognitive psychology, statistics for the behavioural sciences.
I have also taught a range of seminars on social sciences methodology (ethnography, grounded theory, ethnomethodology etc.).
At Imperial College, I developed and taught one of the first modules on eHealth Implementation to undergraduate medical students.
Research can be a major vehicle for change, improvement and also achievement of objectives. My approach to consultancy takes the focus away from evaluation and places all energy and resources to supporting the operations and implementation targets.
Current and previous consultancies include:
- NHS North West London Integrated Care Pilot
- West London Research Network (WeLReN)
- Institute of Medical Education, Athens
- North West London HIEC
- Department of Medicine, University of Mauritius
Faculty of Health and Social Science
Institute for Health Research
University of Bedfordshire
Putteridge Bury campus
Hitchin Road Luton, Bedfordshire, LU2 8LE
T: +44 (0)1582 743293