Cancellation Policy

What should I do if I need to cancel an appointment?

  • If you cannot attend your appointment, please let us know at least 48 hours in advance so that we can arrange another appointment for you or re-allocate your appointment to another student.

What will happen if I don’t cancel at least 48 hours in advance?

  • The appointment may count as one of your contracted counselling sessions.
  • If you just don't attend an appointment, we will wait for you to contact us to book another appointment.
  • If you don't keep a number of consecutive appointments, we may not be able to offer you further counselling appointments.

We do understand that in certain circumstances, you may be unable to let us know 48 hours in advance. Please let us know as soon as possible if you are experiencing any difficulties keeping your appointments.

Our contact details

Contact Us

By telephone
During office hours
(Monday-Friday 08:30-17:00)
+44 (0)1234 400 400

Outside office hours
(Campus Watch)
+44 (0)1582 74 39 89

By email
(international) (student support) (registration) (exchanges)

By post
University of Bedfordshire
University Square