Senior lecturer in Business Management

I am a Senior Lecturer in Business Management and Strategy, focusing on the service industries within the Graduate School of Business (GSB). I lead the Tourism, International Business, and Marketing Research (TIBAM) center, highlighting my role in academic leadership and research excellence. I have published extensively in respected journals on topics spanning tourism, service marketing, and sustainable business practices. My work also emphasizes the importance of Corporate Social Responsibility (CSR) and innovative business models in driving sustainable development. With my expertise, I contribute significantly to shaping the strategic direction of business education and research, particularly in the evolving service industries field.

Qualification

PhD. Business Management- Marketing specialization, Azad University, Iran (2015-2019)

Teaching Expertise

• Service Industry Management: An exploration of strategic management principles as applied to the service sector, emphasizing the creation and delivery of value in services.
• Sustainable Development in Business: This course examines the role of businesses in promoting sustainable development, integrating environmental, social, and governance (ESG) principles into business strategies.
• Corporate Social Responsibility and Ethics: A deep dive into CSR practices, this subject teaches students about the ethical considerations and responsibilities of businesses towards society and the environment.
• Innovative Business Models for Sustainability: Students learn about the development and implementation of innovative business models that support sustainable growth and competitive advantage.
• Marketing Strategies for Service Industries: This subject focuses on the unique challenges and strategies of marketing within service industries, including tourism, hospitality, and beyond.

Research Interests

• Service Marketing and Tourism
• Sustainable Business Practices
• Corporate Social Responsibility (CSR)
• Innovative Business Models
• Strategic Management in Service Industries
• Equality, Diversity, and Inclusion in Business

Publications

• Vatankhah S., Fejes O. F., Karatepe O. M., & Nosrati S. (2023). Fly green: environmentally specific servant leadership and its impact on green performance outcomes. Current issues in Tourism.
• Kara, O., Altinay, L., Bağış, M., Kurutkan, M., & Vatankhah, S. (2023). Institutions and macroeconomic indicators: entrepreneurial activities across the world. Management Decision.
• Vatankhah, S., Sepehrmanesh, A., Zaeri, E., & Altinay, L. (2023). Environmental CSR, customer equity drivers, and travelers’ critical outcomes: A stimulus–organism–response framework. Journal of Hospitality & Tourism Research, 10963480231156836.
• Vatankhah, S., Darvishmotevali, M., Rahimi, R., Jamali, S. M., & Ale Ebrahim, N. (2023). Assessing the application of multi-criteria decision making techniques in hospitality and tourism research: a bibliometric study. International Journal of Contemporary Hospitality Management.
• Vatankhah, S., Bamshad, V., Altinay, L., & De Vita, G. (2022). Understanding Business Model Development through the Lens of Complexity Theory: Enablers and Barriers. Journal of Business Research.
• Vatankhah, S., & Darvishi, M. (2021). Unpacking solutions to counterproductive work behavior using hybrid fuzzy MCDM. Service Industries Journal.
• Vatankhah, S. (2021). Does safety motivation mediate the effect of psychological contract of safety on flight attendants’ safety performance outcomes?: A social exchange perspective, Journal of Air Transport Management.
• Vatanhah, S. & Raoofi, A. (2018). Cabin crews’ Entitlement, Deprivation and Deviant Behavior. Tourism Review.
• Vatankhah, S., & Darvishi, M. (2018). An empirical investigation of antecedent and consequences of internal brand equity: Evidence from the airline industry. Journal of Air Transport Management, 69, 49-58.
• Vatankhah, S., Javid, E. & Raoofi, A., (2017). Perceived Organizational Support as the Mediator of the Relationships between High-Performance Work Practices and Counterproductive Work Behavior: Evidence from the Airline Industry. Journal of Air Transport Management, 56, 107-115.
• Karatepe, O. M., & Vatankhah, S. (2015). High-performance work practices, career satisfaction, and service recovery performance: a study of flight attendants. Tourism Review, 70(1).
• Karatepe, O. M., & Vatankhah, S. (2014). The Effects of High-Performance Work Practices on Perceived Organizational Support and Turnover Intentions: Evidence from the Airline Industry. Journal of Human Resources in Hospitality & Tourism, 13(2), 103-119. (LEAD ARTICLE)
• Karatepe, O. M., & Vatankhah, S. (2014). The effects of high-performance work practices and job embeddedness on flight attendants' performance outcomes. Journal of Air Transport Management, 37, 27-35.

Contact Details

E: sanaz.vatankhah@beds.ac.uk