Maria Jesus Jerez Jerez | University of Bedfordshire

Lecturer in Tourism and Events management

Maria Jerez Jerez Maria received her PhD in Business Management from Middlesex University, London, UK. She has a Master of Arts degree in International Hotel and Restaurant Management from London Metropolitan University, UK, and a Bachelor of Science degree in Hospitality and Tourism, Madrid, Spain. She worked in the hotel and tourism industry in various functional areas and managerial roles before becoming an educator.

Other References

Dr Maria Jerez Jerez on Linkedin.com

Qualifications

PhD in Business Management, Middlesex University London, UK
Title: A study of waiters' occupational identity and its effect on staff turnover within the context of Michelin-starred restaurants in London
PGCert in Research Methods, University of West London, UK
MA in International Hotel and Restaurant Management, London Metropolitan University, UK
BA in Tourism, Vox Tourism School, Madrid, Spain

Membership of Professional Bodies

Institute of Hospitality

Teaching Expertise

14 years' experience of teaching at undergraduate and postgraduate level
Senior Fellow of the Higher Education Academy (SFHEA), Middlesex University London, UK
Qualified Teacher Learning and Skills (QTLS) Status
Certificate in Training Practice, CIPD, London, UK

Research Interests

Entrepreneurial Innovation
Digitalisation in international SMEs
Disruptive hospitality trends that challenge traditional business models
Develop sustainable cities and urban environment

Research projects

Food waste and sustainability; from 5* hotels and restaurants to the community (UKRI) (2022)
Develop sustainable cities and urban environments across Europe (UKRI) (2022)
Glamping-new. Outdoor accommodation in UK (Savoy Educational Trust) (2021)
Evaluating dark kitchens as a disruptive innovation relative to restaurants: Comparative and substitution performance anticipation (Marketing Trust) (2021)
Others Consulting projects 2020-22: Swissotel Al Ghurair Dubai, Courtyard by Marriott Edinburgh, NH Hotels, Royal Lancaster Hotel, GLH Hotels Group, Clerkenwell & Islington Tour Guides, CoSeed Crowdfunding, Spanish British Society, and the Spanish Tourism Office.

Previous Roles

Hospitality Training Consultant, London hotel groups (IHG, Melia and Ramada)
Various Hospitality and Tourism Management positions, Top global groups (IHG, Melia, Julia Tour Operator)

Research Publications

2022

Jerez-Jerez, M. J., Melewar, T. C. and Foroudi, P. (2022) A mixed-methods investigation of work identity in waiting staff, and its impact on turnover intention. Journal of Quality Assurance in Hospitality and Tourism

2021

Jerez-Jerez, M. J., Melewar, T. C. and Foroudi, P. (2021) The effect of waiters’ occupational identity on employee turnover within the context of Michelin-starred restaurants. Journal of Hospitality and Tourism Research.
Jerez-Jerez, M. J., Melewar, T. C. and Foroudi, P. (2021) Exploring waiters’ occupational identity and turnover intention: a qualitative study focusing on Michelin- starred restaurants in London. Journal of Hospitality and Tourism Management, 47 (1). pp. 22-34.

2020

Jerez-Jerez, M. J. and Melewar, T. C. (2020) The consequence of waiters’ professional identity on passion for work and its effects on employee turnover: a qualitative approach. Qualitative Market Research: An International Journal, 23 (4). pp. 767-795.

Book

Editing

Jerez-Jerez, M. J. and Foroudi, P. (2021) Entrepreneurial Innovation in International Business Tourism,

Contributions to Books

Jerez-Jerez, M. J., Marvi, R., Foroudi, P. and Jin, Z. (2022). History of customer engagement; past, present, and future of customer engagement In P. Foroudi & C. Dennis (Eds.), Building corporate identity, image, and reputation in digital era (1 ed.). London: Routledge.
Jerez-Jerez, M. J. (2020). Corporate brand stakeholders’ communication and internal stakeholders. In P. Foroudi, B. Nguyen & T. C. Melewar, Stakeholder Communication for Corporate Branding, Identity and Reputation. London: Routledge.
Jerez-Jerez, M. J. (2020). Digital Transformation and Corporate Branding: Opportunities and Challenges for Identity and Reputation Management. In P. Foroudi, In the digital age, corporate brands face ethical challenges. London: Routledge.
Jerez-Jerez, M. J. (2020). Multicultural Identity. In P. Foroudi, & M. Palazzo (Eds.), Sustainable Branding. London: Routledge.
Jerez-Jerez, M. J. (2020). Employee Occupational Identity. In Melewar T.C., Dennis, C. & P. Foroudi (Eds.), Building corporate identity, image and reputation in digital era (1 ed.). London: Routledge.

Conference Papers

Jerez-Jerez, M.J. and Foroudi, P. (2020). Individual and corporate brand: Moderated mediation model of illusion, butterfly effect, and aesthetic stimuli communication, International conference of Marketing, Strategy, and Policy (MSP), 10-11 December, Virtual Conference.
Jerez-Jerez, M.J. and Foroudi, P. (2020). Dark Kitchens: Individual and corporate brand - Moderated mediation model of illusion, butterfly effect, and aesthetic stimuli communication, International Conference on Tourism (ICOT), 17-18 September, Virtual Conference.
Jerez-Jerez, M.J., Melewar, T.C., Foroudi, P. and Stylidis, D. (2018). The effect of waiters’ occupational identity on work engagement and its impact on employee turnover: a research study in the environment of Michelin-starred restaurants in London, The International Corporate Identity Group (ICIG), 6-7 June, Gozd Martuljek, Slovenia.
Jerez-Jerez, M.J., Melewar, T.C., Foroudi, P. and Stylidis, D. (2018). The influence of waiters’ occupational identity on work engagement and its impact on employee turnover: A study in the context of Michelin-starred restaurants in London, 13th Global Brand Conference (GBC), 2-4 May, Northumbria Business School, Newcastle, UK.
Jerez-Jerez, M.J., Melewar, T.C., Foroudi, P. and Stylidis, D. (2018). The consequence of waiters’ occupational identity on work engagement and its effect on employee turnover: A research in the setting of Michelin-starred restaurants in London, Marketing, Strategy, and Policy (MSP), 9-11 April, Newcastle Business School, London, UK.
Jerez-Jerez, M.J., Melewar, T.C., Foroudi, P. and Stylidis, D. (2018). Exploration of waiters’ occupational identity: A study of the perception of waiters in the context of Michelin- starred restaurants in London, Academy International Business Conference (MBA), 6-8 April, Brunel University, UK.
Jerez-Jerez, M.J, Melewar, T.C. and Foroudi, P. (2017). Study of waiter’s occupational identity (WOI): Literature review and conceptual model, 10th Annual Conference of the EuroMed Academy of Business (EMAB), 13th-15th September, Rome, Italy.
Jerez-Jerez, M.J, Melewar, T.C., and Foroudi, P. (2017). Study of waiter’s occupational identity (WOI): Literature review and conceptual model, 50th Academy of Marketing Conference (AM), 3-6 July, Hull University Business School, UK.
Jerez-Jerez, M.J., Melewar, T.C. and Foroudi, P. (2017). Study of waiter’s occupational identity (WOI): Literature review and conceptual model, Research Students’ Summer Conference (RSSC), 28-29 June, Middlesex University, UK.
Jerez-Jerez, M.J., Melewar, T.C. and Foroudi, P. (2017). An investigation of waiters’ occupational identity: A study of the insight of employees in the context of London hotels with Michelin-starred restaurants, 22nd International Conference on Corporate and Marketing Communications (CMC2017), 4th and 5th May, University of Zaragoza.