SiD Online

SiD Online is a enquiry management software that students can log their own enquiries, search a knowledge database of frequently asked questions and keep track of existing enquiries.

If you go in person to a SiD desk, the staff will log your enquiry using SiD Online and you will be kept updated to your student email account until the enquiry is resolved.

How SiD use your data

The Student Information Desk (SiD) will use your information to log and process your enquiries in order to resolve them and provide support throughout your studies.

We may hold personal details and any documentation relating to your applications for mitigation, Access Learning Fund or appeals that you may have provided in order to process and assess your application. All data will be processed in accordance with the University’s Privacy Policy and retention periods.

Your data is only shared with third parties with your consent i.e. for references and for reporting purposes.

For more information, please read the University’s Student Privacy Policy and the SID FAQ’s.


Luton campus & other campuses
Level 1 & 2, Campus Centre
Luton campus

24/7 SiD Online (student login)


Student Information Desk


0300 300 0042

Our phone lines are open:

  • Monday - Friday
    9:00 – 18:00