We offer a confidential service. The information you give to us may be shared with other members of the team in order for us to be able to provide you with the best support available. We will not pass on information about you to others without your express permission, except in exceptional circumstances. This is usually where there are concerns that either yourself or someone else is suffering, or at risk of serious harm.

In order to offer a professional service, we need to keep relevant records of your contact with us and these are kept in accordance with the Data Protection Act 1998. These will remain confidential within the Service, except in the unlikely event that they are requested as evidence in court.

For a more detailed explanation see our Code of Practice on Confidentiality and data protection


Luton campus & other campuses
Level 2, Campus Centre
Luton campus

24/7 SiD Online (student login)


Student Information Desk


Student Information Desk (SiD)

0300 300 0042

Our phone lines are open:

  • Monday - Thursday
    9:00 – 17:00
  • Friday
    9:00 – 16.30