A Student Engagement Appointment is a 30 minute session where you can book in to speak with a Student Engagement Advisor. In these appointments we can discuss a range of topics, answer your questions and help resolve any concerns you have.

We encourage you to book an appointment with us as soon as you feel like you need some support. It may be that by talking through your concern early we can help you avoid becoming disengaged and keep you on track towards completing your chosen course.

When to Book

Some of the common reasons students Book an Engagement Appointment include:

• Unforeseen circumstances e.g. Pregnancy, Ill Health, Family/Personal difficulties
• Support around serious incidents (Victim of Crime, Domestic Abuse, Sexual Assault/Harassment or Homelessness
• Discussing complex mitigating circumstances and evidence
• Feeling like they've chosen the wrong course
• Struggling to balance work and your studies
• Wanting to discuss taking a break or thinking of leaving your course
• Signposting to other Support Services like Counselling, Student Money Advice, Disability Support or the Mental Health team.

This is not a complete list and we will regularly discuss other topics that students bring to us so please do get in touch with other queries at studentengagement@beds.ac.uk and we can discuss if a Student Engagement Appointment is right for you.

How to Book

There are two ways for you to book an appointment:

• Via the Student Information Desk (SID) - If you would like to speak to someone to discuss the specifics times you are available or if you do not have access to a computer you can speak to a member of the SID team who will be able to directly book you into the next suitable appointment slot.

• Directly with Student Engagement- If for any reason you would like to keep the details of your appointment to only our team you can always email our team directly and an advisor can book you into the next slot available. This option is also the best to use if you have a single question as we may be able to answer it faster via email.

Contact us

SID - sid@beds.ac.uk or 0300 300 0042

Student Engagement Team - studentengagement@beds.ac.uk

Online security is taken very seriously by the University, we therefore ask all current students emailing and sending attachments to email from their University @study.beds.ac.uk account. Please also include your student number on all communications with the team.

Alternatively you can safely send your enquiry and any attachments to the Student Information Desk (SID). Find out how to log an enquiry. If you are experiencing problems accessing your University email address please email SID@beds.ac.uk who will be able to advise and help resolve.

Thank you for your understanding and cooperation.

If you require an Interruption of studies or an extension to a specific deadline, you must make a request to the RGS Scrutiny Panel. Applications should be made via the Student Engagement Team.

Extensions to deadlines will only be granted by the RGS Scrutiny Panel when clear evidence is provided showing that the delays you have faced were beyond your control. Research degrees have a built in pre-approved extension period, to allow for any general delays to be taken into consideration in your planned thesis submission date.

The RGS Scrutiny Panel will only consider requests for Extensions and Interruptions for impacts relating to personal circumstances once a student has contacted Student Engagement Team and they have provided the panel with a recommendation on the request.

The RGS Scrutiny Panel meets monthly to discuss cases, If you do not have all of your paperwork in place before the deadline each month your request will be deferred to the next opportunity.

Asking for a Recommendation

In order for SEAM to make a recommendation for you we require you to fill out the SEAM Support for Research Students Form [DOCX] and send back to us at studentengagement@beds.ac.uk and we can look at making a recommendation for you, to be considered at the next opportunity of the Research Degrees Committee (RDC).

Please note, SEAM do not make recommendations on academic issues/queries, please contact RGS for these queries.

If you would like to speak to an advisor about what option would be best for you please look at our booking an appointment tab for more details on how to speak to a student engagement advisor.

If you haven't already you will also need to fill out the extension paperwork which goes to the RGS which you can find on BREO.

If you have a visa or are funded we advise you check any implications directly with your sponsor.

What we do

Once the team has read through your case an advisor will submit a recommendation based upon the circumstances you have outlined and the evidence you have presented. Please note applications that do not have any supporting evidence in most instances will not be supported. In some rare cases evidence is difficult to acquire, In these situations we will require a Student Engagement Appointment before any recommendation is considered.

Our recommendation is then sent to the RGS team to be presented alongside other evidence discussed with your supervisory team at the next sitting of the RGS Scrutiny Panel.

Possible outcomes

The recommendation provided by SEAM does not constitute a final decision. This power sits with the RGS Scrutiny Panel on behalf of the RDC who will look at the recommendation and will ultimately decide to make one of the following decisions:

• Accept as stated: Fully accept your request and grant the Extension/Interruption)
• Accept with amendments: Accept the request but with slight changes to the award, this could be an increase or decrease in the time awarded based upon evidence and fitting in with deadlines etc. (This will be fully explained in the RDC's contact with you).
• Reject: Reject the claim and provide a reasonable justification for this decision.

If you need to retake units due to mitigating circumstances, you may be able to apply for a Discretionary Grant.

For advice on your eligibility and to discuss the application process, you will need to make an appointment with a Student Engagement Advisor.

You can make an appointment through SID or by emailing studentengagement@beds.ac.uk

You will need to complete a Discretionary Grant Application form (on BREO login needed), with any additional information and evidence attached, and submit your form by emailing studentengagement@beds.ac.uk

Your application will be considered by the Student Engagement team in the first instance. It will then be forwarded to the Faculty who will make a decision on your application and notify you of the outcome in writing.

Remember, the support teams are here for you. We support students based on individual needs and circumstances, please reach out for support.

For more information on the available support within the University please visit Student Support website or make contact with the teams.

Health and Wellbeing Support

• Visit Disability Support for information including dyslexia screening, DSA and study needs assessments information and how we can support you. You can email the team on Disability@beds.ac.uk
• Mental Health support including self help resources and list of services for those managing an existing mental health diagnosis. You can email the team on mentalhealth@beds.ac.uk
• Find out about Counselling support available at the university and you can email the team on Counselling@beds.ac.uk

Student Money Advice

• Visit Student Money Advice for information including part time job, bursary information and financial support options, you can contact the team by emailing: studentmoney@beds.ac.uk

Financial / Fee queries

• Fee related queries, including financial implications if considering interrupting or withdrawing you’re your studies, contact sortmyfinance@beds.ac.uk or Credit Services via telephone on 01582 743993.
• Contact the department student finance officer for each faculty on:
  • Education and Sport (E&S): sfoE&S@beds.ac.uk
  • Business School (UBBS): sfobusiness@beds.ac.uk
  • Creative Arts Technology and Science (CATS): sfocats@beds.ac.uk
  • Health and Social Sciences (HSS), including if you are a NHS funded student: sfohealth@beds.ac.uk

Community and Faith

• Community and Faith team who offer pastoral and emotional support can be contacted Chaplaincy Team Support is available by emailing: treehouse@beds.ac.uk. Visit Treehouse for information including a map highlighting places of worship and a guide of spirituality and faith in the Bedfordshire and surrounds areas.

Careers and Employability

• Discover employees, graduate roles, part time jobs, volunteering, network with employees and apply for jobs through the university Handshake
• Kick start your career, create and review your CV, practice interview techniques and much more through the university Beds Career Builder

Students' Union (BedsSU)

• Visit the Beds SU Helpdesk for self-help resources, including a video on how to write an appeal Completing your UoB Academic Appeal Form - YouTube. If you have concerns about academic appeals and cannot gain independent advice please contact adjudication@beds.ac.uk to advice you are awaiting an appointment with the Beds SU.
• For information on the services that can help click where to go for support for more information.
• Post a comment at Student Voice
• Talk to your Academic Representative for your course (You can find your Academic Rep by using the "Find my Rep" tool)

Security

• Luton: 01582 489313
• Bedford: 07824 527537,
• (24/7 emergency number) 0800 389 8455

Student Accommodation

• Luton CLV (24 hour reception), telephone: 07808 770659
• Bedford Homes for Students, telephone: 01423 855960

Please review alternative sources of help and services who can provide support outside of the university and can often be contacted outside of the university support teams opening hours. Information below list organisations who can support, advice and guide you based on your individual circumstances.

All Medical Emergencies

• Call 999 and ask the operator for the service you require

Cost of Living Support

• Find your local Trussell Trust food bank, see their contact details and opening times
• If you're struggling to afford the essentials or need advice and support you can call one of Trussell Trust free helplines
• Visit the University website cost of living support for information for students impacted by cost of living.
• Visit the Citizens Advice Website for information on advice and support including cost of living, debt advice, housing, benefits and work. For emergency food call 0808 208 2183 to talk to a trained advisor.

Warm Places to Study

• University has extended Library opening hours so you have a warm place to study, charge your electronic devices and have access to free Wi-Fi.
• Visit Library Opening Times for full information.
• Find a Warm Space to go in Dunstable and Luton, visit this Warm Spaces website to find out more.

Homelessness or Housing Issues

• Visit the university Homelessness Support Page for information including external agency support including local council who can provide housing advice and support for individuals living within specific areas.
• Please be advised if you require emergency accommodation, visit your local council for advice and support or if you feel there immediate risk to your safety and life, contact 999 or visit your local police station.

Domestic Abuse & Sexual Assault Support

• If you are experiencing domestic abuse you can find local and national services who can support
• If you or anyone else is in immediate danger call 999 or present to any Emergency Services Building (Police Station, Hospital, Fire Station or Doctor's Surgery).
• If it is not safe for you to speak, you can use Silent Solution available on most mobile phones.
• Additionally "Safe Spaces" can be found a Boots, Superdrug and Morrisons for those seeking support from Domestic Abuse.
• Rape Crisis, 24/7 rape and sexual abuse support line, call free on 0808 500 222 or visit the 24/7 Rape and Sexual Abuse Support Line website to free online chat.
• Report a crime online

Health and Wellbeing Support

• Crisis Cafes Bedford and Luton: Support and a safe place for anyone experiencing a mental health crisis. Find your local Crisis Café or call 01525 722 225 or email crisiscafe@mind-blmk.org.uk during the hours listed.
• Samaritans: Have a free to call service 24 hours a day, 365 days a year if you want to talk to someone in confidence. Call 116 123 or Email: jo@samaritans.org
• CALM: Suicide Prevention Helpline, Call 0800 585858- lines are open from 5pm until midnight.
• SHOUT: Free, confidential, 24/7 text messaging support service for anyone who is struggling to cope, Text “shout” to 85258
• Student Minds provide support to make the winter break work for you, whatever your plans or circumstances are.
• If there is an immediate risk to life, call 999.